Person Details

Ada García Castello


Ada García Castello is Oriental’s Managing Director, Customer Intelligence and Operations, responsible for all retail and business banking operations, data integrity and analytics, and executing Oriental’s strategy of improving the customer experience.

Her mission is to implement Oriental’s transformative goal of creating a “digital first,” omnichannel bank that seamlessly integrates data about customer interactions, internal and external-facing technology, and all customary retail and business banking operations.

Ms. García was named to her position in 2022. Prior, she served as Oriental’s Director of Business Development and Director of its residential mortgage business since 2012.

Ms. García’s accomplishments at Oriental include leading efforts to simplify the residential mortgage loan process, reducing closings from an average of 45 to 36 days. During the Covid pandemic, she led Oriental’s successful plan to become the first bank in Puerto Rico to launch a fully digital automated platform for applying for and disbursing Paycheck Protection Program loans in five days, benefiting more than 7,000 small businesses and their 80,000 employees. All of these efforts were instrumental in providing Oriental with significant competitive advantages, growing the company, and making the experience easier for customers.

Prior to joining Oriental, Ms. García was with Banco Bilbao Vizcaya Argentaria’s Puerto Rico operations, where she served as Director of Mortgage Business, Business Development Manager, IT Manager and a member of the Board of Directors of the insurance operation. BBVA PR was acquired by OFG in 2012.

She has been Secretary of the Governor’s Board of the Mortgage Bankers Association in Puerto Rico and the Puerto Rico Notes Management Association. Ms. García began her career at Accenture in Spain as a Systems Analyst after receiving her bachelor’s and master’s degrees in mathematics and computer science from the Technical University of Dresden, Germany.